Shipping Policy

Order Processing

Please allow 2–5 business days for orders to be processed and prepared for shipment. Processing times may vary during launches, promotions, and holidays.

Shipping & Delivery

Once your order ships, you will receive a confirmation email with tracking information. Delivery times are estimates and may vary depending on the destination and shipping carrier.

International Shipping

CELAE is working toward offering international shipping. Available destinations and shipping rates will be displayed at checkout. International orders may be subject to additional customs duties, taxes, or import fees, which are the customer’s responsibility unless otherwise stated.

Shipping Delays

CELAE is not responsible for shipping delays caused by carriers, weather, customs processing, or other circumstances beyond our control.

Lost, Stolen, or Damaged Packages

If your package is lost, marked as delivered but not received, or arrives damaged during transit, please contact the shipping carrier to report the issue and file a claim. You may also contact us for assistance. CELAE is not responsible for damage caused by the carrier during transit; however, we will review reported issues and assist where possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Please email us immediately if you notice an error. Address changes cannot be guaranteed once an order has been processed or shipped.

Shipping Costs

Shipping fees are calculated at checkout based on the shipping destination and selected delivery method.

Contact Us

For shipping questions or assistance, please contact us at info@itscelae.com.

Thank you for shopping with CELAE!