Refund policy

 

Store Credit & Refunds

Store credit is our standard method of resolving eligible returns. Eligible items must be returned within 14 days of delivery for store credit toward a future purchase. Refunds to the original payment method will only be considered when an item is out of stock and no suitable replacement is available.

Eligible Items

Items must be unworn, unwashed, undamaged, and returned with all original tags attached. Sale and clearance items, gift cards, and items with removed tags or signs of wear are not eligible for return or store credit.

Exchanges

Exchanges are available within 14 days of delivery for eligible items and are subject to size and color availability. Customers are responsible for exchange shipping costs.

Damaged, Defective, or Incorrect Items

Please report defective or incorrect items within 72 hours of delivery by emailing info@itscelae.com. Include your order number and clear photos of the issue so we can review your request and provide a resolution.

Shipping Issues & Lost Packages

We are not responsible for shipping delays or damage caused by the shipping carrier during transit. For lost, delayed, or damaged packages, please contact the shipping carrier to report the issue and file a claim. You may also contact us for assistance. Packages marked as delivered but not received should be reported to the carrier promptly.

Customer Support

For return requests, defective items, incorrect orders, or shipping concerns, please contact info@itscelae.com. We aim to respond within 2 business days.

Thank you for shopping with us!