Terms of service

CELAE, LLC.

Last Updated: October 12, 2026

These Terms of Service govern your access to and use of the Celae website, online store, and related services. Please read these Terms carefully before using our website or placing an order.

OVERVIEW

This website is operated by Celae, LLC. Throughout the site, the terms “we,” “us,” “our,” and “Celae” refer to Celae, LLC. Celae operates this website, including all information, tools, features, products, and services available through the site, subject to your acceptance of these Terms of Service and any additional policies referenced herein.

By visiting our website, browsing our store, creating an account, or purchasing a product from us, you engage with our services (“Services”) and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced here or made available through hyperlinks.

These Terms apply to all users of the website, including browsers, customers, account holders, vendors, and contributors of content.

If you do not agree to these Terms, you must not access or use our website or Services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and Services.

We may update these Terms from time to time by posting a revised version on our website. The “Last Updated” date above indicates when the Terms were most recently revised. Changes will apply as permitted by applicable law. Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law. Changes will not retroactively alter rights that have already accrued where prohibited by law.

SECTION 1 — ONLINE STORE ELIGIBILITY

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the legal authority and any required consent to use our Services.

You may not use our products or Services for any unlawful or unauthorized purpose, nor may you violate any laws applicable to you, including intellectual property, consumer protection, and privacy laws.

You must not transmit viruses, malicious code, or other harmful material through our website.

We reserve the right to suspend or terminate access to our Services when reasonably necessary to address violations of these Terms, fraud, unlawful activity, security concerns, or other legitimate business reasons, subject to applicable law.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel service or an order for legitimate reasons, including suspected fraud, unauthorized transactions, inventory errors, pricing errors, or violations of these Terms, subject to applicable law.

You understand that content you submit through our website, excluding payment card information, may be transmitted across networks and adapted to technical requirements. Payment information is handled by the applicable payment processor using its security procedures.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of our website or Services without our prior written permission, except as expressly permitted by law.

We may restrict access to our Services where reasonably necessary for maintenance, security, operational, or legal reasons.

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 — WEBSITE INFORMATION AND ACCURACY

We strive to ensure that information on our website is accurate, complete, and current. However, occasional typographical errors, inaccuracies, or omissions may occur, including in product descriptions, pricing, promotions, shipping charges, and availability.

Website content is provided for general informational purposes and should not be considered a guarantee that all information is complete or current.

We reserve the right to correct errors and update website content at any time. If an error materially affects an order, we may contact you to explain the issue and provide appropriate options, including cancellation or a refund where applicable.

We are not obligated to update every item of information unless required by law.

SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES

Prices, product availability, product descriptions, and promotional offers may change without prior notice, except where applicable law requires otherwise.

We reserve the right to modify, suspend, or discontinue any part of our website or Services.

Changes to prices or product offerings will not alter an order that has already been accepted, except where a correction, cancellation, or other adjustment is permitted by applicable law or agreed upon with you.

We are not liable for changes, suspensions, or discontinuations to the extent permitted by law.

SECTION 5 — PRODUCTS AND SERVICES

Product Availability and Descriptions

Celae may offer apparel, accessories, fragrance, beauty products, haircare products, wellness-related products, and other lifestyle goods.

Certain products may be available exclusively online and may be offered in limited quantities. Product availability is not guaranteed until your order is accepted.

We make reasonable efforts to display product colors, textures, materials, dimensions, and other characteristics accurately. However, screen settings, lighting, photography, and manufacturing variations may affect how a product appears.

Product images are illustrative unless expressly stated otherwise.

We reserve the right to discontinue products, limit quantities, or restrict sales to certain jurisdictions where legally permissible.

Product Use and Care

Customers are responsible for reviewing product descriptions, ingredients, warnings, sizing information, and care instructions before purchasing or using a product.

Fragrance, beauty, and haircare products may contain ingredients that cause irritation, sensitivity, or allergic reactions in some individuals. Review ingredient lists and applicable warnings before use, and discontinue use if an adverse reaction occurs. Seek appropriate professional advice when necessary.

Wellness-related products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorized and lawfully marketed for that purpose. Nothing on our website constitutes medical advice or replaces consultation with a qualified healthcare professional.

Product descriptions and statements are not intended to make claims beyond those expressly supported and authorized for the product.

Returns and Exchanges

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, available on our website.

Please review that policy before purchasing. Any return restrictions, deadlines, or product exclusions are subject to applicable consumer protection laws.

Nothing in these Terms limits any mandatory rights you may have under applicable law.

SECTION 6 — ORDERS, PAYMENTS, AND ACCOUNT INFORMATION

Order Acceptance

Submitting an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline, limit, or cancel orders for legitimate reasons, including suspected fraud, payment authorization failures, inventory discrepancies, inaccurate pricing, or suspected unauthorized resale.

If we cancel an order after payment has been collected, we will initiate an appropriate refund to the original payment method, subject to applicable law and payment processor procedures.

Payment Processing

Payments may be processed through Shopify Payments or other third-party payment providers made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

We do not store or directly process full payment card information except where expressly indicated. Payment information is handled according to the applicable payment provider's procedures and policies.

Accurate Information

You agree to provide current, complete, and accurate billing, shipping, contact, and account information.

You are responsible for updating your information when it changes so that we can process your orders and contact you about relevant transactions.

We may contact you to verify order information or address suspected fraud.

SECTION 7 — SHIPPING, DELIVERY, AND RISK OF LOSS

Shipping options, estimated delivery times, applicable charges, and geographic restrictions will be presented at checkout or described in our Shipping Policy.

Delivery estimates are not guarantees unless expressly stated otherwise. Delays may occur because of carrier operations, weather, customs processing, supply disruptions, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address.

If a package is delayed, lost, damaged, or delivered to an incorrect address, please contact us at info@itscelae.com so we can review the matter.

Responsibility for products during shipment, including risk of loss and title transfer, will be determined in accordance with applicable law and the terms governing the transaction. Nothing in these Terms transfers risk to you prematurely where prohibited by law.

International orders may be subject to customs duties, import taxes, or other charges. Any applicable charges and responsibility for payment should be disclosed through our checkout or shipping information where required.

SECTION 8 — INTELLECTUAL PROPERTY

Unless otherwise indicated, the Celae name, logos, brand identity, website design, product photography, graphics, written content, videos, original creative materials, and other website content are owned by Celae, LLC. or used with permission and are protected by applicable intellectual property laws.

You may access and use website content for personal, noncommercial purposes in connection with browsing and purchasing our products.

You may not reproduce, modify, distribute, publish, commercially exploit, or create derivative works from our intellectual property without prior written permission, except as permitted by law.

Nothing in these Terms grants you ownership of or a license to our trademarks, copyrights, or other intellectual property beyond the limited use expressly permitted here.

If you believe content on our website infringes your intellectual property rights, contact info@itscelae.com with sufficient information to identify the content and explain your concern.

SECTION 9 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to third-party tools, applications, payment processors, social media platforms, or other services that we do not own or control.

Third-party services are provided subject to their applicable terms and privacy policies. We are not responsible for third-party services to the extent that we do not control them, subject to applicable law.

Your use of these services is at your discretion. We encourage you to review the relevant provider's terms before using its services.

We may introduce new website features, tools, or resources, which will be subject to these Terms unless separate terms apply.

SECTION 10 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services for convenience or informational purposes.

These websites are independently operated and are not necessarily affiliated with Celae. We do not control or guarantee the accuracy, security, availability, or content of third-party websites.

Your interactions and transactions with third parties are governed by their own terms and policies.

To the extent permitted by law, Celae is not responsible for losses arising from third-party websites or services that we do not control.

SECTION 11 — USER CONTENT AND FEEDBACK

If you submit reviews, comments, suggestions, photographs, testimonials, or other content to us (“User Content”), you represent that you have the rights and permissions necessary to submit that content.

You retain ownership of your User Content, subject to any rights you expressly grant to us.

By submitting User Content, you grant Celae a nonexclusive, worldwide, royalty-free license to host, reproduce, display, and use that content for the purposes of operating, improving, and promoting our Services, subject to applicable law and any additional consent required for the particular use.

We will not treat this provision as blanket permission to use content in paid advertising, endorse products in your name, or otherwise use your image, likeness, or personal information in ways requiring separate consent under applicable law.

You agree not to submit content that is unlawful, deceptive, defamatory, abusive, infringing, or otherwise violates these Terms or another person's rights.

We may moderate or remove User Content when reasonably necessary, including where it violates these Terms or applicable law.

You are responsible for the content you submit and for ensuring that it is accurate and lawful.

SECTION 12 — PRIVACY AND PERSONAL INFORMATION

Your use of our website is also governed by our Privacy Policy, which explains how Celae collects, uses, discloses, and protects personal information.

Our website may use cookies, analytics technologies, advertising tools, and other technologies provided by Shopify or third parties, subject to our Privacy Policy and applicable law.

Depending on your location, you may have rights concerning your personal information, including rights to access, correct, delete, or restrict certain uses of that information.

Where required by law, we will provide appropriate notices, consent mechanisms, and methods for exercising applicable privacy rights.

If you subscribe to marketing emails or text messages, those communications will be governed by the applicable consent and opt-out requirements. You may unsubscribe from marketing emails using the unsubscribe link provided. Marketing text messages may be opted out of by following the instructions included in the messages.

Transactional communications relating to orders, accounts, and customer service may still be sent where permitted by law.

Please review our separate Privacy Policy for further information.

SECTION 13 — PROHIBITED USES

You may not use our website or Services:

1. For any unlawful purpose or to encourage unlawful conduct.

2. To violate applicable laws or regulations.

3. To infringe Celae's or another party's intellectual property rights.

4. To harass, threaten, defame, abuse, or discriminate against others.

5. To submit fraudulent, deceptive, or misleading information.

6. To upload or transmit viruses, malware, or other harmful code.

7. To collect or misuse another person's personal information without authorization.

8. To send spam, conduct phishing, or engage in deceptive practices.

9. To scrape, crawl, or systematically extract website data without authorization, except as permitted by law.

10. To interfere with website security, functionality, or availability.

11. To circumvent access controls or engage in unauthorized testing of our systems.

12. To engage in any other activity that violates these Terms or applicable law.

We may investigate suspected violations and suspend or terminate access when reasonably necessary and legally permissible.

SECTION 14 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

To the fullest extent permitted by law, we disclaim warranties not expressly provided by us, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded or limited.

SECTION 15 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Celae, LLC., its officers, employees, contractors, agents, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising out of or related to your use of our website, Services, or products.

To the fullest extent permitted by law, we will not be liable for loss of profits, revenue, business opportunities, data, or goodwill arising from circumstances covered by this section.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be waived and any applicable statutory consumer remedies.

Any remaining limitation of liability will apply only to the extent permitted under the law governing the relevant claim.

SECTION 16 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Celae, LLC., its affiliates, officers, employees, agents, and service providers against third-party claims, liabilities, losses, and reasonable legal expenses arising directly from your unlawful use of our Services, your infringement of another party's rights, or your material violation of these Terms.

This obligation does not apply to the extent a claim results from our own conduct or where indemnification would otherwise be prohibited by law.

SECTION 17 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary.

The remaining provisions will remain in effect to the fullest extent permitted by law.

SECTION 18 — TERMINATION

These Terms remain effective until terminated by you or us as permitted under this section.

You may stop using our website at any time. Ceasing to use the website does not cancel an existing order or eliminate obligations that have already accrued.

We may suspend or terminate your access to the website or Services if you materially violate these Terms, engage in fraud or unlawful conduct, or create a legitimate security or operational risk, subject to applicable law.

Any provisions that by their nature should survive termination—including intellectual property rights, applicable disclaimers, limitations of liability, and accrued payment obligations—will survive to the extent permitted by law.

SECTION 19 — ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated by reference, constitute the agreement governing your use of our website and Services, except where a separate written agreement applies.

If a separate policy or agreement conflicts with these Terms concerning a particular subject, the more specific provision will govern to the extent of the conflict, subject to applicable law.

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between you and Celae.

SECTION 20 — GOVERNING LAW

These Terms and disputes arising from your use of our website or Services will be governed by the laws of the state in which Celae, LLC. is legally organized or principally based, as applicable, without regard to conflict-of-law principles, except where another law must apply.

Nothing in this section deprives consumers of mandatory protections available under the laws applicable to their transactions or restricts any rights that cannot legally be waived.

Before publishing: Replace this provision with the specific state law that is appropriate for Celae, LLC., after confirming the company's formation state and principal place of business.

SECTION 21 — CHANGES TO THESE TERMS

We may revise these Terms periodically to reflect changes in our business, website features, products, legal requirements, or operating practices.

The revised version will be posted on this page with an updated “Last Updated” date.

Where legally required, we will provide additional notice or obtain consent before material changes take effect.

We encourage you to review these Terms periodically.

SECTION 22 — CONTACT INFORMATION

Questions, concerns, or requests relating to these Terms of Service may be directed to:

Celae, LLC.
Email: info@itscelae.com
Website: itscelae.com

These Terms of Service apply to the Celae website and Services as of the date indicated above, subject to applicable law.